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Privacy Policy

Effective date: 20 August 2026

1. Our commitment to privacy

Coastline Power & Co respects the privacy of its customers, prospective customers, employees, contractors and website visitors.

This policy describes how we handle personal information when providing electrical, solar, battery and air-conditioning products and services.

Coastline Power & Co is operated by Coastline Power and Co, ABN 32 612 347 770. In this policy, “Coastline Power & Co,” “we,” “us” and “our” refer to that business.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Where credit-reporting laws apply to our activities, we also handle relevant information in accordance with Part IIIA of the Privacy Act and the Privacy (Credit Reporting) Code 2025.

2. Information we may collect

We only seek information that is reasonably required to operate our business and provide our services. Depending on your dealings with us, this may include:

Information concerning health, ethnicity and other protected matters is considered sensitive information. We will generally only collect sensitive information with consent or where its collection is authorised by law.

3. Credit and finance information

If you enquire about finance, we may collect information required to introduce you to, or assist you in dealing with, an independent finance provider.

This may include identification details, employment information, income information, existing financial commitments and information relevant to assessing finance eligibility.

A finance provider may conduct its own credit assessment and obtain information from a credit-reporting body. That provider’s privacy and credit-reporting policies will also apply to the information it collects and any application it assesses.

Unless Coastline Power & Co is the credit provider, final approval, lending terms and credit decisions remain the responsibility of the relevant finance provider.

4. How information reaches us

We may obtain information:

If another person gives us information about you, we expect them to have authority to do so.

5. Why we need your information

We may collect, use and disclose information to:

If requested information is not provided, we may be unable to give an accurate quotation, arrange finance, complete an installation or provide the requested support.

6. When information may be shared

We do not sell customer information. Where reasonably necessary, information may be provided to:

We may also disclose information where required or permitted by law.

7. Marketing preferences

With your consent, or where otherwise permitted, we may contact you about relevant products, upgrades, promotions and services.

You can ask us to stop sending marketing communications at any time by:

Opting out of marketing will not prevent us from sending essential messages concerning an existing quotation, booking, installation, payment or warranty matter.

8. Website data and cookies

Our website may use cookies and similar technologies to remember preferences, measure website activity and improve advertising performance. We may collect technical information such as:

Browser settings can usually be adjusted to restrict cookies. Some website functions may not operate correctly when cookies are disabled.

Meta Pixel and online advertising

Our website may use the Meta Pixel and similar advertising technologies provided by Meta Platforms, Inc. These technologies may collect information about how visitors interact with our website, including pages viewed, links selected, forms submitted, device information and actions taken after viewing or selecting an advertisement.

We may use this information to:

Meta may process this information in accordance with its own privacy policy. You can manage certain advertising preferences through your Facebook or Instagram account settings and restrict cookies through your browser settings.

Where required, we will obtain consent before activating non-essential advertising cookies or tracking technologies.

9. Information stored outside Australia

Some technology, data-storage or business-service providers may process information using systems located outside Australia.

Where overseas handling occurs, we will take reasonable steps required under Australian privacy law to protect the information. The locations involved may change when our service providers change.

You may contact us to request further information about our current overseas disclosures.

10. Keeping information safe

We use reasonable administrative, physical and technical safeguards to protect information against loss, misuse, interference, unauthorised access and unauthorised disclosure. These safeguards may include:

No electronic transmission or storage method is completely risk-free. However, we regularly consider whether our safeguards remain appropriate for the information we hold.

When information is no longer needed, and there is no legal reason to retain it, we will take reasonable steps to securely destroy or de-identify it.

11. Accessing or updating your details

You may ask to access personal information we hold about you or request that it be corrected.

Before responding, we may ask for identification to protect your information from unauthorised access.

We will respond within a reasonable timeframe. In circumstances where access cannot be provided, we will explain the reason unless the law prevents us from doing so.

There is no charge for requesting access. We may, where legally permitted, charge a reasonable amount for the administrative cost of providing extensive records.

12. Privacy concerns and complaints

If you believe your information has been handled incorrectly, please contact our Privacy Officer. Please include:

We will acknowledge your complaint, investigate the circumstances and provide a response within a reasonable period.

If you remain dissatisfied, you may contact:

Office of the Australian Information Commissioner
Phone: 1300 363 992
Website: www.oaic.gov.au
Email: enquiries@oaic.gov.au
Post: GPO Box 5288, Sydney NSW 2001

Depending on the matter and the state in which services were provided, you may also have the right to contact the relevant energy and water ombudsman.

13. Changes to this policy

We may revise this policy when our services, systems or legal responsibilities change.

The latest version will be published on our website. The effective date shown at the beginning of the policy will identify when it was last updated.

14. Contact Coastline Power & Co

Questions, complaints and requests concerning personal information can be directed to:

Coastline Power & Co
Legal entity: Coastline Power and Co
ABN: 32 612 347 770
Telephone: 0420 968 519
Email: info@coastlinepower.com.au